About This Automation
Reviews and reputation management means tracking new customer feedback across platforms and responding to negative reviews. Doing this by hand often delays responses, letting serious complaints sit unanswered for days.
An automated version continuously monitors reviews, drafts tailored responses, and routes urgent cases for approval. Requests and status updates happen automatically, speeding up responses and reputation management overall.
Top friction points when done manually
The issues teams report most often with this process
Automation readiness
How well-suited this process is for automation
How The Automation Works
The full workflow, from trigger to completion.
Checks and for new reviews and for newly closed sales or service tickets each day.
The Review Monitoring scores each new review's sentiment and drafts a tailored response.
For reviews flagged negative, the general manager reviews and edits the drafted reply before it goes live.
The approved or auto-cleared reply is published directly to the review.
Customers from newly closed sales or service tickets automatically receive a personalized review request email.
The customer record is updated with request status and any new review received.
Unresolved or urgent negative reviews trigger an alert to the sales or service manager for a direct callback.
Most popular tool stack used
— the complete tool combinations companies use
Google Business Profile
Podium
HubSpot
Gmail
SlackWhat you get when you map this process
Everything you need to understand, plan, and build your automation.
ROI and business case
What this process costs today and what changes once it's automated.
Launch schedule
What gets built, in what order, and what success looks like once it's live.
Process runbook
How the automation runs day to day, including exceptions and human decision points.
Developer handover pack
Full build spec, logic, and configuration — ready to hand off without a briefing call.
Integration and connections guide
Every tool connection, credential, and data mapping the build needs.
Test and QA plan
Every scenario checked and signed off before the automation goes live.
Recommended for you
Other high-impact processes teams commonly map alongside this one.
Frequently asked questions
Everything you need to know before mapping this process.
Map this to your business to get your exact numbers.
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