Reviews and reputation management means tracking new customer feedback across platforms and responding to negative reviews. Doing this by hand often delays responses, letting serious complaints sit unanswered for days.
An automated version continuously monitors reviews, drafts tailored responses, and routes urgent cases for approval. Requests and status updates happen automatically, speeding up responses and reputation management overall.
The full workflow, from trigger to completion.
Checks and for new reviews and for newly closed sales or service tickets each day.
The Review Monitoring scores each new review's sentiment and drafts a tailored response.
For reviews flagged negative, the general manager reviews and edits the drafted reply before it goes live.
The approved or auto-cleared reply is published directly to the review.
Customers from newly closed sales or service tickets automatically receive a personalized review request email.
The customer record is updated with request status and any new review received.
Unresolved or urgent negative reviews trigger an alert to the sales or service manager for a direct callback.
No credit card, no commitment. Map your process and walk away with a full build plan.
A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.
Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.
Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.
Other high-impact processes teams commonly map alongside this one.
Everything you need to know before mapping this process.
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