Collecting customer reviews and user-generated content from email, social media, and review platforms is manual and time-consuming. Teams spend hours scanning channels, copying data, and entering it into spreadsheets and content systems.
Automation captures reviews from all sources automatically, standardizes the data, tags content by sentiment and product, and syncs everything to the content library in minutes. the team focuses on strategy instead of data entry.
The full workflow, from trigger to completion.
A new review is posted, Google Reviews, or a monitored social platform, or a customer email arrives with feedback.
The automation fetches new reviews, Google Reviews, and monitored social media accounts via API. Email reviews are captured.
The automation parses review text, extracts customer name, rating, product mention, and source. It standardizes formatting and detects language and sentiment.
The extracted review data is written to a Google Sheet with columns for name, text, rating, product, source, date, and sentiment.
The automation assigns product category, campaign tags, and content type based on review text and metadata. It flags high-value or urgent content.
A new contact or deal record is created with all review data, tags, and metadata. Associated images or video links are attached.
A message is sent to the marketing channel summarizing the new review, its rating, product, and assigned tags for immediate visibility.
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Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.
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