Vehicle status updates keep customers informed about repair progress, but manually checking job cards, composing messages, and sending notifications one at a time consumes hours daily. Inconsistent logging and delayed communication frustrate both advisors and customers.
Automation monitors job card changes, generates personalized status messages instantly, sends them to customers via text or email, and logs every interaction automatically. Urgent customer replies route to the service manager without delay.
The full workflow, from trigger to completion.
The automation detects when a vehicle's status field changes in the job card system. This triggers the workflow immediately without manual intervention.
The automation retrieves the customer's name, phone number, email, vehicle details, and the new status from the job card database.
The automation composes a professional, personalized status message based on the job stage, estimated timeline, and any parts or labor notes.
The message is sent to the customer's phone number via SMS, with a timestamp recorded in the job card.
A formatted email version of the status update is sent to the customer's email address for a permanent record.
The automation records the notification event (date, time, method, message content) in the job card notes and contact history.
If a customer reply contains keywords indicating dissatisfaction or urgency, a alert is sent to the service manager with the customer's message.
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