Following up on completed repair jobs to request customer reviews is a manual, repetitive task that pulls staff attention away from service work. Tracking responses and monitoring review platforms for new feedback adds further administrative burden and delays owner replies.
An automated version detects completed jobs, drafts personalized review requests, and follows up when needed. It also scans review platforms daily, drafts suggested responses, and flags negative feedback for immediate attention.
The full workflow, from trigger to completion.
The automation watches and fires as soon as a repair invoice is marked paid.
The automation pulls the customer name and repair details and drafts a personalized review request.
The drafted request is sent automatically with direct links to Google and Yelp.
If no review is detected within 5 days, a softer reminder email goes out automatically.
The automation checks and Google Business daily for any new reviews on the shop.
Reviews flagged as negative are posted so the owner can respond personally the same day.
Positive reviews are logged and pushed for reuse in marketing.
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Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.
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