Appointment reminders and no-show management consume significant front desk time each day. Staff manually check calendars, compile contact lists, call or email patients, and log responses, while no-shows disrupt clinic schedules and reduce revenue.
Automation sends reminders automatically 24 to before appointments and captures patient responses in real time. Cancellations and no-shows trigger instant alerts to staff, allowing them to fill slots quickly and reduce lost appointment time.
The full workflow, from trigger to completion.
The automation checks the practice management system or calendar daily for appointments 24 to 48 hours away that have not yet received a reminder.
The automation retrieves patient name, phone number, email, appointment time, and clinician name from the calendar or practice management system.
An SMS reminder is sent to the patient's phone with appointment details and a link to confirm or cancel.
A follow-up email is sent to the patient's email address with the same details and a confirmation link.
The automation monitors for patient responses via SMS reply or email link click, and updates the appointment status in real time.
The automation records in the practice management system that the reminder was sent, the time, and the patient's response status.
If a patient confirms cancellation, the automation sends a alert to the front desk so the slot can be offered to a waitlist patient immediately.
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