Physiotherapy clinics spend significant time manually requesting reviews, monitoring multiple platforms, and compiling reputation data. This scattered approach delays response times and creates inconsistent patient feedback management.
Automation captures reviews from all platforms in one place, analyzes sentiment instantly, and drafts responses automatically. The clinic gains real-time reputation visibility and faster patient engagement.
The full workflow, from trigger to completion.
Trigger fires when a patient checks out of an appointment in the clinic management system or at a set time after their session ends.
Automated email with personalised review links (Google, Facebook, Healthgrades) is sent to the patient immediately after checkout.
Automation checks Google Business Profile, Facebook, and Healthgrades hourly for new reviews and pulls them into a centralised contact record.
The automation reads review text, assigns sentiment score (positive, neutral, negative), and flags reviews below 4 stars for immediate attention.
The automation generates a contextual response based on review sentiment and clinic tone guidelines, then posts it to the platform automatically.
If a review is negative or flagged, a message is sent to the clinic manager with the review text and suggested action.
Review data is logged and, updating real-time metrics: average rating, review count, sentiment trend, and response rate.
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