About This Automation
Physiotherapy clinics spend significant time manually requesting reviews, monitoring multiple platforms, and compiling reputation data. This scattered approach delays response times and creates inconsistent patient feedback management.
Automation captures reviews from all platforms in one place, analyzes sentiment instantly, and drafts responses automatically. The clinic gains real-time reputation visibility and faster patient engagement.
Top friction points when done manually
The issues teams report most often with this process
Automation readiness
How well-suited this process is for automation
How The Automation Works
The full workflow, from trigger to completion.
Trigger fires when a patient checks out of an appointment in the clinic management system or at a set time after their session ends.
Automated email with personalised review links (Google, Facebook, Healthgrades) is sent to the patient immediately after checkout.
Automation checks Google Business Profile, Facebook, and Healthgrades hourly for new reviews and pulls them into a centralised contact record.
The automation reads review text, assigns sentiment score (positive, neutral, negative), and flags reviews below 4 stars for immediate attention.
The automation generates a contextual response based on review sentiment and clinic tone guidelines, then posts it to the platform automatically.
If a review is negative or flagged, a message is sent to the clinic manager with the review text and suggested action.
Review data is logged and, updating real-time metrics: average rating, review count, sentiment trend, and response rate.
Most popular tool stack used
— the complete tool combinations companies use
HubSpot
Gmail
Slack
Google Sheets
Google FormsWhat you get when you map this process
Everything you need to understand, plan, and build your automation.
ROI and business case
What this process costs today and what changes once it's automated.
Launch schedule
What gets built, in what order, and what success looks like once it's live.
Process runbook
How the automation runs day to day, including exceptions and human decision points.
Developer handover pack
Full build spec, logic, and configuration — ready to hand off without a briefing call.
Integration and connections guide
Every tool connection, credential, and data mapping the build needs.
Test and QA plan
Every scenario checked and signed off before the automation goes live.
Recommended for you
Other high-impact processes teams commonly map alongside this one.
Frequently asked questions
Everything you need to know before mapping this process.
Map this to your business to get your exact numbers.
Map This AutomationNo credit card required. It's free.
Page updated