Requesting patient reviews and responding to them across platforms is scattered across front desk and management duties, so requests get skipped and negative reviews sit unanswered for days.
The automated version prompts patients right after their visit, watches every review platform continuously, and drafts a matched reply that publishes once it meets a confidence threshold. Reviews get logged automatically and anything sensitive is routed for attention right away.
The full workflow, from trigger to completion.
Event status changes to completed, starting the review workflow for that patient.
Feedback Collection emails a short one-question satisfaction check right after checkout.
When feedback is positive, sends the patient direct links to leave a review on Yelp and Google.
When feedback is negative, a alert notifies the office manager to call the patient directly instead of asking for a public review.
Review Monitoring checks and on a schedule for freshly posted reviews.
Response drafts a reply and publishes it automatically for reviews above the set star threshold.
Tracker updates automatically with the review link, rating, and response status.
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