Appointment reminders and no-show follow-up require daily list pulls, phone calls, and spreadsheet updates across several channels. This fragmented process takes considerable staff time and often misses unconfirmed appointments until it is too late.
An automated version scores each patient's no-show risk and sends reminders through the right channel automatically. It tracks confirmations in real time, freeing staff to focus only on unconfirmed exceptions.
The full workflow, from trigger to completion.
Workflow starts the moment an appointment is booked, rescheduled, or approaches within 72 hours on the practice calendar.
The automation reviews each patient's visit history, lead time, and appointment type to flag high-risk bookings.
High-risk patients get a personalized text reminder 3 days and again 1 day before their exam.
Low-risk patients get a single email reminder 48 hours before their exam.
The automation watches for reply confirmations, cancellations, or reschedule requests across text and email and updates status in real time.
Front desk staff personally call any patient still unconfirmed within 24 hours of their exam.
Final confirmed or no-show status is written back to the calendar and flagged for billing if the patient does not show.
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