Automate the manual work in Twilio

FullSpec maps how Twilio fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

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Twilio by the numbers

Insights from real process mapping sessions that involve Twilio.

Processes mapped using Twilio

Manual hours identified using Twilio

71%

of Twilio steps fully automated

Top 5 Twilio friction points when done manually

Manually logging Twilio message delivery

You have to manually record which Twilio SMS messages actually reached customers because the delivery status doesn't automatically sync to your CRM or spreadsheet.

78% report this

Copying Twilio responses into records

When customers reply to Twilio messages, you manually copy their responses into your order system or ticket tracker instead of having replies appear automatically.

51% report this

Reconciling Twilio costs with invoices

You spend hours matching Twilio's usage reports against your actual billing to catch overages or verify charges because the data doesn't flow into your accounting software.

42% report this

Re-entering Twilio phone numbers manually

Every time you add a new customer or campaign, you manually type Twilio phone numbers into your contact lists instead of pulling them from a connected source.

31% report this

Tracking Twilio message status by hand

You manually check Twilio's dashboard to see which messages bounced or failed instead of having a single dashboard that shows all delivery problems across your business.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Twilio

Browse popular Twilio automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.