Client Communication & Reminders

Keep every client informed and on track without staff manually chasing emails and calls.

36 hrs
Time saved/month
16
Companies have mapped
Map This Automation

About This Automation

Client deadline reminders require someone to scan a calendar, check missing documents, write a personalized email, and confirm contact details before anything is sent. When replies do not arrive, the same person must track responses manually and escalate overdue cases to a preparer.

An automated version watches deadlines and document status continuously, drafts and sends reminders on its own, and follows up without prompting. Overdue cases route to the right preparer automatically, so no client falls through the cracks.

Key features
Monitor upcoming filing and document deadlines across all active clients
Check outstanding documents before drafting any reminder
Generate personalized reminder emails referencing the correct deadline and missing items
Confirm current contact details before sending
Detect unanswered reminders and send follow-ups automatically
Escalate genuinely at-risk deadlines to the assigned preparer

How The Automation Works

The full workflow, from trigger to completion.

1. Deadline Milestone Reachedtrigger

Flags a client file with a filing or document deadline inside the next 5 business days.

2. Check Document Checklist

The system compares the client file against the required document list for that deadline type and identifies gaps.

3. Draft Personalized Reminder Email

The automation writes a client-specific reminder naming exactly which documents are missing and the due date.

4. Send Reminder

The drafted reminder is sent automatically from the firm's shared inbox.

5. Send Follow-Up Email

If the client has not replied within 3 days, a follow-up email is generated and sent automatically.

6. Notify Preparer

If the client remains unresponsive after the follow-up, the assigned preparer is alerted directly.

7. Log Communication

Every reminder, follow-up, and escalation is recorded on the client record for full visibility.

4 reasons to map this process

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3

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4

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Frequently asked questions

Everything you need to know before mapping this process.

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

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Estimated Time Saving
36hrs/month
Process pain:7.8/10
Mapped by:16 Companies

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