Failed payment recovery is the process of identifying, tracking, and resolving declined member charges. Manual handling creates delays, missed recoveries, and scattered records across multiple tools.
Automation detects failed payments instantly, evaluates retry safety, sends notifications automatically, and logs everything in one place. The result is faster member communication and higher recovery rates.
The full workflow, from trigger to completion.
Webhook detects a charge.failed event and sends the member ID, amount, and decline reason to the automation platform.
The automation queries for the member's email, phone, name, and membership status using the member ID.
The automation evaluates the decline reason and member history to decide if an automatic retry should be scheduled or if manual review is needed.
A templated email is sent to the member explaining the failure and requesting they update their payment method.
If eligible, the automation schedules a retry attempt for 3 days later's retry API.
The failed charge, member details, email sent timestamp, and retry schedule are recorded in a tracking sheet for audit and reporting.
A notification is sent to the finance channel with the member name, amount, and next action, so the team stays informed.
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