Collecting patient reviews after each visit requires exporting appointment lists, checking eligibility, and manually visiting review sites for updates. This scattered manual process delays outreach and makes negative feedback slow to reach the right person.
An automated version builds the eligible patient list, sends review requests, and monitors review sites on a schedule. New reviews are logged, responses are drafted, and negative feedback is escalated for a personal follow up.
The full workflow, from trigger to completion.
Flags a finished appointment and starts the review request sequence automatically.
The Review Request checks for opt-outs and recently reviewed patients, then builds the send list.
Sends a branded, personalized review ask timed to the patient's visit type.
The Review Monitoring checks connected review sources on a recurring schedule and flags anything new with its star rating.
For 4-star and above reviews, the automation posts a thank-you reply and logs the review automatically.
For reviews under 4 stars, the manager gets an instant alert with the review text so they can respond personally.
Every review, positive or negative, is logged with rating, response status, and turnaround time.
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A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.
Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.
Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.
Other high-impact processes teams commonly map alongside this one.
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