Service Reminders & Rebooking

Keep the workshop full by prompting past customers to rebook before competitors do.

18 hrs
Time saved/month
6
Companies have mapped
Map This Automation

About This Automation

Service reminders for tyre replacement rely on manually exporting customer lists, cross checking technician notes, and building spreadsheets to track who is due. This step by step process is slow and prone to missed customers or duplicate outreach.

An automated version scans records on a schedule, segments customers, and sends timely reminders across email and text. It also checks bay availability in real time so rebooking happens without phone tag or scheduling conflicts.

Key features
Scans customer records weekly to flag vehicles due for tyre service or replacement
Segments customers by urgency, tyre brand, and preferred contact method
Sends personalized email and SMS reminders automatically
Logs every reminder against the customer record to prevent duplicate outreach
Checks real time bay availability before confirming bookings
Books and confirms appointments the moment a customer responds

How The Automation Works

The full workflow, from trigger to completion.

1. Monday Service Due Scantrigger

The automation checks the customer database every Monday for vehicles crossing the tyre service threshold.

2. Scan For Due Vehicles

The automation filters and segments the due list by tyre brand, urgency, and preferred contact channel.

3. Draft And Send Reminders

The automation generates personalized email and SMS reminders and sends them to the segmented list.

4. Log Reminder

Every reminder sent is logged against the customer record to prevent duplicate outreach.

5. Auto-Book Appointment

When a customer clicks the booking link, the automation checks real-time bay availability and reserves the slot.

6. Send Booking Confirmation

A confirmation with appointment details and payment link is sent to the customer.

7. Front Desk Follow-Up Call

Customers who do not book online are handed to front desk for a personal follow-up call.

8. Update Booking Status

The final outcome, booked, declined, or pending, is recorded against the customer record.

4 reasons to map this process

1

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2

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3

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4

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Frequently asked questions

Everything you need to know before mapping this process.

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

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Estimated Time Saving
18hrs/month
Process pain:7.8/10
Mapped by:6 Companies

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