Service reminders for tyre replacement rely on manually exporting customer lists, cross checking technician notes, and building spreadsheets to track who is due. This step by step process is slow and prone to missed customers or duplicate outreach.
An automated version scans records on a schedule, segments customers, and sends timely reminders across email and text. It also checks bay availability in real time so rebooking happens without phone tag or scheduling conflicts.
The full workflow, from trigger to completion.
The automation checks the customer database every Monday for vehicles crossing the tyre service threshold.
The automation filters and segments the due list by tyre brand, urgency, and preferred contact channel.
The automation generates personalized email and SMS reminders and sends them to the segmented list.
Every reminder sent is logged against the customer record to prevent duplicate outreach.
When a customer clicks the booking link, the automation checks real-time bay availability and reserves the slot.
A confirmation with appointment details and payment link is sent to the customer.
Customers who do not book online are handed to front desk for a personal follow-up call.
The final outcome, booked, declined, or pending, is recorded against the customer record.
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