Booking & Appointment Scheduling

Keep your workshop bay full without a receptionist spending the day on the phone.

78 hrs

Time saved/month

Companies have mapped

About This Automation

Booking and appointment scheduling at a tyre shop involves receiving customer requests via phone, email, and walk-in, then manually checking availability, recording details, and sending confirmations.

Automation captures booking requests from all channels, checks technician availability in real time, and sends instant confirmations and reminders. The result is zero double-bookings, fewer no-shows, and the receptionist freed from scheduling admin.

Key features

Capture booking requests from phone, email, text, and walk-in channels into one system

Check real-time technician and service bay availability across all time slots

Confirm appointments instantly and send automated reminders 24 hours before

Handle rescheduling and cancellations without manual spreadsheet updates

Track no-shows and completion status automatically

Eliminate double-bookings and reduce scheduling conflicts

How The Automation Works

The full workflow, from trigger to completion.

1. Booking Request Receivedtrigger

Customer submits a booking request via email, SMS, or a web form. The request is captured and routed to the booking automation platform.

2. Extract Booking Details

The automation parses the customer message to extract the requested date, time, service type, vehicle details, and contact information, standardising the data.

3. Check Real-Time Availability

The automation queries to find free slots across all service bays and technicians for the requested date and service duration.

4. Confirm Booking in Calendar

The automation creates a calendar event for the confirmed appointment, blocking the technician and bay for the required duration.

5. Send Instant Confirmation

An automated email and SMS confirmation is sent to the customer and with the appointment date, time, location, and service details.

6. Schedule Automated Reminders

The automation schedules two reminders: one 24 hours before the appointment and one 2 hours before, sent via SMS and email.

7. Log Booking to CRM

The appointment is logged with customer contact details, service type, and appointment status for reporting and follow-up.

4 reasons to map this process

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78 hrssaved/month

13times mapped

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Frequently asked questions

Everything you need to know before mapping this process.

My process is slightly different from this. Can I customize it?

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

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Estimated Time Saving

78hrs/month

Process pain:8.2/10

Mapped by:7 Companies

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