Vehicle status updates require someone to scan a shop tracking sheet for changes, write a message, look up contact details, and send matching notifications across multiple channels.
An automated version watches for repair stage changes and prepares the customer message and contact details right away.
The full workflow, from trigger to completion.
A technician marks a new repair stage tracker, which starts the workflow instantly.
The automation reads the updated row, pulls the vehicle and customer details, and queues the correct message.
A status update email is sent automatically to the customer's address on file.
A matching SMS update is sent in case the customer misses the email.
If the stage is ready for pickup, the invoice status is updated automatically.
If a message fails to deliver, a service advisor is notified to call the customer directly.
The shop team channel is posted with the vehicle's new stage so the front desk stays in sync.
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