Managing patient reviews across multiple sites requires manually checking each platform, drafting requests, and writing careful responses to unhappy patients. This scattered, manual effort makes it slow to catch negative feedback and easy to miss review requests entirely.
An automated version continuously scans connected review sites, drafts responses to negative feedback, and sends personalized requests to eligible patients right after their visit. The result is faster responses, more consistent outreach, and a reliable monthly summary of practice reputation.
The full workflow, from trigger to completion.
Fires the moment front desk marks a visit complete in the shared patient visit tracker.
The automation checks the visit against recent complaint history and builds the personalized send list.
A branded review invite goes out by SMS or email the same day as the visit.
The automation continuously checks Google Business Profile, Yelp, and Healthgrades and classifies each new review's sentiment.
Positive reviews are logged automatically against the patient record with rating and source.
For negative reviews, the automation drafts a reply and the practice manager approves or edits it.
The approved reply publishes automatically back to the review site.
A weekly rollup of ratings, volume, and response time is generated automatically for the practice manager.
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