Requesting reviews after every repair and watching for new ones across multiple platforms takes constant manual checking. Negative reviews can go unanswered for days before anyone notices, and tracking outcomes by hand adds delay and inconsistency.
The automated version sends review requests as soon as repair orders are completed and scans listings continuously for new activity. Negative reviews reach the team immediately, and every outcome is logged and reflected in customer records without extra effort.
The full workflow, from trigger to completion.
The workflow starts the moment a repair order is invoiced and closed.
Customer name, email, and phone are pulled into a tracking sheet automatically.
A personalized review request with a direct Google review link is sent.
The Reputation Monitoring checks connected review listings and classifies each new review's sentiment.
Any review flagged negative posts an alert with the review text to the shop's channel.
A manager reviews the suggested reply and posts the final response directly on the review platform.
The Review Logging records the rating, sentiment, and response status against the customer.
The customer's record is updated with the review outcome, closing the loop for future follow-up.
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Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.
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