Reviews and reputation management involves monitoring multiple review platforms, categorizing feedback, and responding to guests in a timely way. Doing this manually across several platforms each day drains staff time and often delays responses to unhappy customers.
An automated version gathers new reviews from every platform, drafts on-brand replies, and flags urgent cases for approval. Response times shorten and every review is logged automatically, freeing staff for guests.
The full workflow, from trigger to completion.
The platform checks all three review sources on a fixed interval, no manager login required.
The review aggregation pulls any new review text, rating, and reviewer name from every connected source.
Every new review is written into a central record so nothing gets checked twice or missed.
The response drafting writes a reply that matches the review's tone and the venue's voice.
Positive and neutral reviews get the drafted reply posted back automatically without waiting on a manager.
Any review flagged as negative sends a alert with the draft reply for the owner to approve or edit.
The reporting records the rating, platform, and complaint category tracker.
Guests identified from recent good visits get an automatic review request email sent.
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Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.
Other high-impact processes teams commonly map alongside this one.
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