Tracking customer reviews across multiple platforms and drafting replies by hand is repetitive and easy to fall behind on. Negative reviews often wait days for a response because approval and posting happen in separate disconnected steps.
An automated version watches every connected review platform, drafts an on-brand reply immediately, and routes only the sensitive cases for approval. The result is faster responses and a complete record of every review without manual tracking.
The full workflow, from trigger to completion.
The platform continuously monitors,, and for new reviews.
The automation reads the review and rating, then drafts a reply matching the restaurant's tone and past responses.
For reviews rated below four stars, the draft reply is sent to the manager for review before posting.
The manager approves the draft as-is or edits it directly thread.
The approved or auto-cleared reply is published back.
The same reply is synced to the matching review and listings.
Rating, platform, response time, and sentiment are recorded automatically in the reputation tracker.
No credit card, no commitment. Map your process and walk away with a full build plan.
A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.
Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.
Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.
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