Requesting reviews and monitoring reputation across multiple platforms consumes significant time when done manually. Staff must log into each platform separately, compose responses individually, and track everything in spreadsheets.
Automation sends review requests automatically after job completion, monitors all platforms from one dashboard, and generates professional responses that maintain brand consistency. Negative reviews are flagged for owner approval while positive ones post immediately.
The full workflow, from trigger to completion.
Workflow detects a job status change to complete and pulls the customer name, email, and job details.
Automation sends a templated review request email with pre-filled links to Google, Yelp, and, personalized with the customer name and job type.
Automation records the review request date and status in the customer record, so the team knows who has been asked.
Workflow monitors, Yelp, and for new reviews and triggers when one is detected.
Automation sends a message to the marketing channel with the review text, rating, platform, and customer name, flagging negative reviews for immediate attention.
The automation reads the review and generates a professional, on-brand response. For negative reviews, it flags the response for owner approval before posting.
Automation posts the approved response to the review platform (Google, Yelp, or ) and logs the action.
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