Coordinating multi-leg itineraries manually requires gathering confirmations from multiple suppliers, extracting details into documents, and revising repeatedly based on client feedback. This scattered, error-prone work consumes 2- per booking and delays client delivery by days.
Automation extracts supplier confirmations automatically, generates a formatted itinerary in minutes, and logs all details to the booking system. Clients receive accurate, professional itineraries the same day, with minimal coordinator effort.
The full workflow, from trigger to completion.
A multi-leg booking is marked as confirmed in the booking platform. The automation pulls the booking reference, client details, and initial itinerary outline.
The automation queries the booking platform API and searches for all supplier confirmations (flights, hotels, activities) linked to the booking reference. It extracts confirmation numbers, dates, times, and contact details.
The automation parses the supplier confirmations, extracts key details (times, addresses, confirmation numbers), and cross-checks dates and times for consistency. It flags any missing or conflicting information.
If any supplier confirmation is missing or data is incomplete, the automation pauses and notifies the coordinator. If all data is present and valid, it proceeds to generate the itinerary.
The automation uses a template to generate a formatted, branded itinerary document with all booking details, times, confirmation numbers, and contact information in a professional layout.
The automation emails the itinerary to the client with a personalized cover message and a link to a feedback form or reply instructions.
The automation updates the client record with the itinerary send date and status, and archives the itinerary and confirmations for compliance and future reference.
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