Online Ordering & Delivery Integration

Keep kitchen tickets, inventory counts, and delivery statuses in sync across every ordering channel without manual copying.

31 hrs
Time saved/month
25
Companies have mapped
Map This Automation

About This Automation

Restaurants juggle orders from a tablet, phone calls, and third-party delivery apps that rarely sync with the point of sale. Staff retype orders by hand, chase dispatch, and reconcile sales at the end of the day, creating delays and room for costly mistakes.

An automated version pulls every order into one system, routes it to the kitchen and a driver without retyping, and reconciles daily sales automatically. The result is faster ticket times, fewer errors, and same-day financial visibility.

Key features
Pulls orders from every channel into a single standardized feed
Sends confirmed orders straight to the kitchen display without manual entry
Assigns available drivers and notifies staff automatically
Logs completed sales and delivery fees against daily totals
Flags delivery exceptions for quick review instead of manual chasing
Sends a same-day sales and issue summary to ownership

How The Automation Works

The full workflow, from trigger to completion.

1. New Order Receivedtrigger

An order comes in from the website, phone line, or a delivery app and is captured in real time.

2. Normalize And Route Order

The order aggregation standardizes item names and modifiers and pushes the order straight.

3. Send Kitchen Ticket

A kitchen ticket fires automatically the moment the order is confirmed, with no manual relay.

4. Assign Delivery Driver

The dispatch assigns the nearest available driver and posts the pickup details.

5. Resolve Exception Manually

If a refund, wrong item, or late delivery is flagged, a staff member reviews it and replies to the customer.

6. Log Sale To QuickBooks

Completed orders and delivery fees post automatically for same-day reconciliation.

7. Send Daily Summary Email

A reconciled sales and exceptions summary is emailed to the owner at close without anyone compiling it.

4 reasons to map this process

1

It's completely free

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2

You get a complete build plan

A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.

3

You see your real numbers

Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.

4

There's no obligation to build

Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.

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Frequently asked questions

Everything you need to know before mapping this process.

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

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Estimated Time Saving
31hrs/month
Process pain:8.2/10
Mapped by:25 Companies

Map this to your business to get your exact numbers.

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