Client Document Collection

Stop losing hours to manual follow-up and get every client's documents in before the deadline.

75 hrs
Time saved/month
10
Companies have mapped
Map This Automation

About This Automation

Client document collection is the process of requesting, tracking, and organizing tax documents from clients before filing season. Manual management across email, spreadsheets, and cloud storage creates delays, missed deadlines, and duplicate requests.

Automation monitors incoming emails, downloads and organizes files by client and document type, sends reminders to non-responders, and maintains a real-time submission tracker. the team focuses on reviewing documents rather than chasing clients.

Key features
Monitor email inboxes automatically and capture document submissions as they arrive
Download attachments and organize files by client name and document type without manual intervention
Send reminder emails to clients who miss submission deadlines
Flag incomplete submissions and alert the tax manager for follow-up
Maintain a real-time submission dashboard showing status for every client
Track submission dates and document types in a centralized database

How The Automation Works

The full workflow, from trigger to completion.

1. Tax Season Beginstrigger

The automation is triggered when a tax season is marked as active or on a scheduled date set by the practice.

2. Fetch Client List

The automation retrieves the list of active clients and their contact details, including any prior-year document requirements.

3. Send Document Request

A personalized document request email is sent to each client with the required document list, deadline, and submission instructions.

4. Create Client Folder

A folder is automatically created for each client to organize submitted documents by type.

5. Monitor Submissions and Update

The automation checks for email attachments and document uploads, downloads files, and updates the submission status in real time.

6. Send Reminder to Non-Responders

Clients who have not submitted documents by a set date receive an automated reminder email.

7. Flag Incomplete Submissions

The automation compares submitted documents against the required list and flags incomplete submissions for manual review.

8. Notify Team

A daily summary is posted showing submission status, overdue clients, and incomplete files requiring follow-up.

4 reasons to map this process

1

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2

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3

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4

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Frequently asked questions

Everything you need to know before mapping this process.

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

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Estimated Time Saving
75hrs/month
Process pain:8.2/10
Mapped by:10 Companies

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