Confirming reservations and reducing no-shows requires staff to manually call and email guests across multiple systems. Manual tracking is slow, error-prone, and leaves revenue on the table when guests don't show up.
Automation sends confirmations and reminders instantly, captures guest responses automatically, and alerts staff to no-shows in real time. The result is higher confirmation rates, fewer empty tables, and staff freed from repetitive calling.
The full workflow, from trigger to completion.
A new reservation is created in the booking system or a reservation date approaches within 48 hours. The automation platform polls the booking system or receives a webhook notification.
The automation retrieves guest name, party size, reservation time, phone number, and email from the booking system and stores it in a structured format.
An automated email confirmation is sent to the guest with reservation details, a link to confirm or modify, and a request to reply within 24 hours.
An SMS text message is sent to the guest's phone number with a brief confirmation request and a link to confirm online or call the restaurant.
The automation updates or the booking system with the confirmation status, timestamp, and any guest responses captured via email or SMS.
24 hours before the reservation, an automated reminder email and SMS are sent to guests who have confirmed, asking them to reconfirm or notify of cancellation.
If a guest does not show up, a notification is sent to the manager with guest details and no-show status for immediate follow-up or future outreach.
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