Booking and reservation management covers everything between a guest inquiry and a confirmed, paid stay. Done by hand, it means checking availability, retyping details across a spreadsheet and calendars, and chasing payment, all while a guest waits for an answer.
The automated version checks real-time availability, logs the booking, confirms it with the guest, and updates every sales channel at once. It also charges the deposit and updates the guest record without anyone re-entering information.
The full workflow, from trigger to completion.
Captures the inquiry and the automation extracts guest name, dates, and room type.
The automation checks for open rooms and matches the quoted rate against current pricing rules.
When no match is found, a front desk steps in to offer alternative dates or rooms to the guest.
Confirmed bookings are written to the reservation log with all guest and stay details.
Sends the guest a confirmation email with rate, policy, and check-in details.
Entries update instantly across every channel the property lists on, closing the double-booking gap.
Charges the deposit automatically based on the property's stored payment policy.
Logs the guest's stay history and preferences for future visits and marketing.
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Other high-impact processes teams commonly map alongside this one.
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