Reviews and reputation management involves requesting feedback after every completed repair, then watching for and responding to new reviews as they appear. Doing this by hand means constant checking, manual lookups, and delayed replies that let negative feedback sit unanswered.
The automated version detects finished jobs, sends personalized requests, and watches the review platform around the clock. It drafts and posts replies, routes sensitive cases for approval, and logs every outcome without anyone having to remember.
The full workflow, from trigger to completion.
Automation starts the moment a repair invoice is marked paid and closed.
The automation pulls the customer's name, contact preference, and repair type from the closed job record.
A message referencing the specific repair is sent by email within minutes of job close.
The platform checks continuously for newly posted reviews tied to the shop.
For 4 and 5 star reviews, the automation drafts and publishes a personalized thank you response.
For reviews under 4 stars, a alert with the review text and customer name is sent instantly to the shop manager.
The shop manager reviews the situation, edits a suggested response, and posts it personally.
Every review, rating, and response time is recorded automatically in the shared reputation tracker.
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