Maintenance coordination involves receiving tenant requests, assigning contractors, tracking progress, and notifying all parties. Manual handling creates delays, missed follow-ups, and repeated phone calls that consume significant staff time.
Automation captures requests directly, matches contractors based on availability and expertise, sends notifications automatically, and tracks completion without manual intervention. Tenants and landlords receive updates in minutes instead of hours.
The full workflow, from trigger to completion.
A new maintenance request arrives via email or web form and is detected by the automation platform.
The automation reads the request, extracts property address, issue type, tenant name, and contact details, and logs them.
The automation reviews contractor specialties and availability, then selects the best match based on issue type and location.
An automated message is sent via email or SMS to the assigned contractor with job details and requested completion date.
An automated SMS or email is sent to the tenant confirming the contractor details and expected visit window.
An automated reminder is sent to the contractor 48 hours before the expected completion date, asking for a status update.
Once the contractor confirms completion, automated messages are sent to the tenant and landlord with completion details and cost.
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