Route optimization and dispatch is the manual process of collecting orders, planning delivery routes, assigning drivers, and tracking progress throughout the day. Manual planning is slow, error-prone, and leaves the coordinator constantly re-planning when orders change or drivers become unavailable.
Automation calculates optimal routes in seconds, assigns drivers automatically, notifies them instantly, and tracks deliveries in real time. The coordinator handles only exceptions, freeing hours each week for higher-value work.
The full workflow, from trigger to completion.
Trigger fires when one or more orders are marked ready for dispatch in the order system or spreadsheet.
Automation checks address completeness and geocodes each delivery location. Invalid addresses are flagged for manual review.
The automation receives order list, driver availability, vehicle capacity, and time windows. It calculates optimal routes and assigns each to the best available driver.
Optimised route with stop sequence, addresses, and delivery instructions is sent to the assigned driver message or notification.
Each order is marked as dispatched in the order system or spreadsheet, with driver name and estimated delivery time recorded.
Automation polls driver location and delivery status throughout the day, updating the order system in real time.
When driver confirms delivery, automation marks order complete, logs actual time and distance, and stores data for future route optimisation.
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