Live tracking and proof of delivery is the process of monitoring driver location, capturing delivery confirmation, and storing proof documents. Manual tracking creates delays, lost photos, and customer disputes because status updates and proof collection happen hours after delivery.
Automation monitors driver GPS in real time, captures photos and signatures automatically, and stores all proof documents instantly in the order record. Customers receive notifications within seconds, and disputes drop dramatically.
The full workflow, from trigger to completion.
A delivery order is marked as dispatched in the system. The automation receives the order ID, customer contact, and delivery address.
An SMS is sent to the driver with a secure link to a mobile tracking app. The link includes the delivery address and customer details.
The driver opens the app, which automatically logs GPS location at regular intervals and allows the driver to snap a delivery photo and capture a digital signature in one step.
GPS coordinates, photo, and signature are automatically uploaded to the order record in real time. The system stores them with a timestamp.
An automated email and SMS are sent to the customer with a live tracking link, delivery photo, and confirmation that the package has been delivered.
The order status is automatically marked as delivered in the system, and a summary is posted to the operations team channel.
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