Communicating arrival windows to customers requires a dispatcher to track technician location, calculate drive times, and manually notify each household by phone or text.
An automated version pulls live technician location and job progress to calculate arrival windows on its own, then sends the customer update directly. Delays trigger automatic recalculation and revised messages, while communication logs and team alerts are recorded without manual entry.
The full workflow, from trigger to completion.
Detects when a technician marks a job complete or begins travel to the next stop, starting the ETA workflow.
The automation pulls the technician's location, current job duration, and drive time to generate an updated arrival window.
If the new ETA slips more than 15 minutes from the original booking, the workflow posts an alert to the dispatcher's channel.
The automation writes a short, branded ETA update, adjusting wording for a standard arrival versus a delayed one.
The message is sent as an SMS with the technician's name and arrival window.
Every ETA sent is time-stamped and logged to a shared tracker for reporting and dispute resolution.
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