Reviews and reputation management means tracking guest feedback across review sites and replying in the hotel's own voice. Doing this manually across separate tools causes slow replies and inconsistent posting.
An automated version detects new reviews, drafts a reply, and routes negative feedback for approval. The result is faster, more consistent responses and a clear record of every guest interaction.
The full workflow, from trigger to completion.
And push a notification the moment a new review appears on any connected platform.
The Review Aggregation logs the review details and sentiment score automatically.
The Response Drafting writes a brand-voice response matched to the review's rating and content.
For 3+ star reviews, the drafted reply is posted directly without waiting on a person.
For 1-2 star reviews, a manager reviews and edits the draft inside before it goes live.
Once posted, the approved reply syncs so guests see the same response everywhere they read reviews.
The Escalation & Reporting opens a ticket for any service recovery needed and updates the weekly reputation report.
No credit card, no commitment. Map your process and walk away with a full build plan.
A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.
Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.
Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.
Other high-impact processes teams commonly map alongside this one.
Everything you need to know before mapping this process.
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