Automate the manual work in Zendesk

FullSpec maps how Zendesk fits into your day-to-day, finds the repetitive work worth automating, and gives you a clear plan to connect it with the rest of your tools.

Zendesk by the numbers

Insights from real process mapping sessions that involve Zendesk.

12

Processes mapped using Zendesk

4

Manual hours identified using Zendesk

55%

of Zendesk steps fully automated

Top 5 Zendesk friction points when done manually

1

Manually routing tickets in Zendesk

You have to read each incoming Zendesk ticket and manually assign it to the right agent or team instead of rules doing it automatically.

78% report this

2

Copying customer info between Zendesk systems

When a customer contacts you through multiple channels, you manually copy their information from one Zendesk conversation to another instead of it syncing automatically.

71% report this

3

Updating Zendesk ticket status by hand

You have to manually change ticket statuses in Zendesk throughout the day instead of them updating based on what actually happened with the customer.

62% report this

4

Typing responses without Zendesk templates

Your team writes the same answers over and over in Zendesk instead of using saved response templates to answer common questions.

51% report this

5

Extracting Zendesk data for reports

You manually pull information out of Zendesk and rebuild it in spreadsheets to show your manager what support metrics actually look like.

26% report this

Data points based on anonymized data from FullSpec mapping sessions

What you can automate in Zendesk

Browse popular Zendesk automations FullSpec can map for you. Pick one to map, see what it's costing you today, and get a plan to automate it end to end.

Create new Zendesk tickets from Unbounce form submissions

Unbounce + Zendesk

Create Zendesk tickets from new Google Forms responses

Google Forms + Zendesk

Create Zendesk tickets from new HubSpot form submissions

Hubspot + Zendesk

Create Zendesk tickets from new Typeform entries

Typeform + Zendesk

Send Slack notifications for new Zendesk tickets

Slack + Zendesk

The most popular processes that use Zendesk

See which Zendesk workflows businesses automate most often. Pick one to map it and get your free build plan.

Customer Support

Churn & Cancellation Save Flows

Keep more paying subscribers by triggering personalised save offers the moment a cancellation intent is detected.

63 hrssaved/month

Customer Feedback Loop

Turn scattered customer feedback into prioritised actions before issues quietly compound into churn.

10 hrssaved/month

Customer Support

Escalation & Handover Management

Keep urgent tickets moving to the right person every time, with no dropped handovers and no manual chasing.

86 hrssaved/month

Backup Monitoring & Verification

Keep every client backup verified and every failure escalated before it becomes a data loss incident.

53 hrssaved/month

Customer Support

Customer Support & Order WISMO

Keep customers informed on their order status without tying up support staff in repetitive lookup work.

108 hrssaved/month

Customer Support

CSAT & Quality Monitoring

Turn scattered CSAT scores and ticket reviews into a consistent, actionable quality picture without the manual effort.

64 hrssaved/month

Tools commonly connected to Zendesk

Most automations involve more than one tool. These are the ones that show up most often alongside Zendesk.

Google Calendar

Zendesk Automation questions

Ready to automate your work in Zendesk?

Tell FullSpec which Zendesk task eats the most time. We'll help you map it, scope it, and create your free build plan.