Lab results arrive through multiple channels and require manual data entry, patient notification, and appointment scheduling. This fragmented workflow delays care and consumes significant staff time.
Automation captures results from email and fax, enters data into patient records, and schedules follow-up appointments without manual intervention. Clinicians review only abnormal results, and patients receive same-day notifications.
The full workflow, from trigger to completion.
A new lab result email arrives. The automation is triggered and extracts the patient name, test type, and result values.
The automation searches for the patient by name or ID and retrieves their record.
The automation creates a new result entry with the test type, values, and date.
A notification is sent to the assigned clinician with the result summary. The clinician reviews and marks it as normal or abnormal.
Based on the clinician's review, a templated notification is sent to the patient via SMS or email.
If a follow-up is needed, the automation checks available clinic slots and books an appointment, then sends confirmation to the patient.
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