Collecting bank statements, pay stubs, and other financial documents from clients requires repeated follow-up by phone and email before a case can move forward. Manual chasing and re-typing figures into spreadsheets delays every case and creates room for missed or mismatched data.
An automated version sends checklists, tracks what has arrived, and follows up on missing items without manual effort. It also pulls figures directly from uploaded documents and flags mismatches, so a case is ready for review much sooner.
The full workflow, from trigger to completion.
Workflow starts automatically when a new debt management case is created.
Document Request emails the client a checklist with a secure upload link.
Automation watches the shared folder and matches incoming files against the required checklist.
If documents are still outstanding past the deadline, a case manager places a follow up call.
Financial Data Extraction parses uploaded bank statements and pay stubs into structured income and expense figures.
Extracted data and document status are written back to the case record.
Reconciliation compares income against expenses and flags mismatches for review.
A message alerts the advisor that the case file is complete and ready for plan building.
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