Client Authorisation Setup

Q: How does the automation validate client identity and authority?

Uploaded identity documents and authority confirmations are checked against client records and compliance rules. Discrepancies or missing information are flagged for the compliance officer to review manually.

Q: Will the automation work with our existing document templates?

Yes. The automation uses your existing authorisation document templates and compiles them into a package automatically.

Q: What happens to documents after they are signed and returned?

Approved documents are automatically moved to the centralised case file with consistent naming and a complete audit trail. All timestamps and document versions are recorded.

Q: Can the team still intervene if something looks wrong?

Yes. The compliance officer reviews flagged documents manually before approval.

Getting authority to act in place with each creditor before contact begins.

455 hrs

Manual time identified

Companies have mapped

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About This Automation

Client authorisation setup involves collecting, verifying, and storing signed legal documents from newly approved clients. Manual tracking, multiple follow-ups, and inconsistent document handling create delays and compliance risks.

Automation sends documents with clear instructions, tracks responses automatically, validates identity and authority against compliance rules, and centralises all files with complete audit trails. The process completes in 24- instead of 5-7 days.

Key features:

Send authorisation document packages with clear deadlines and signature instructions automatically

Track document responses and flag unsigned submissions without manual inbox monitoring

Validate client identity and authority against compliance rules and company registry data

Remind clients of missing documents and re-send packages on a scheduled cadence

Store approved documents in a centralised case file with consistent naming and timestamps

Update case status and notify the debt collection team when authorisation is complete

Data insights How it works Apps used What you get FAQ

Top friction points when done manually

The issues teams report most often with this process

#	Friction point	Companies Report This
1	Manual follow-up emails and calls Staff spend significant time sending multiple follow-ups when documents are not returned on time.	80%
2	Inbox monitoring and response tracking No automated system exists to track incoming documents; staff check email multiple times daily.	67%
3	Document compilation from multiple locations Authorisation documents are scattered across email, cloud storage, and local folders.	53%
4	Manual identity and authority validation Compliance officers manually cross-check identity documents and authority confirmations against records.	40%
5	Inconsistent file naming and organisation Documents are stored with inconsistent naming conventions, making retrieval and audit difficult.	26%

Disclaimer

Automation readiness

How well-suited this process is for automation

Process Pain Score™

9.3/ 10

AI Fit Rating™

8.6/ 10

Automation Lift Index™

8.4/ 10

Hidden Overhead™

7.3/ 10

How The Automation Works

The full workflow, from trigger to completion.

1. Client Engagement Approvedtrigger

Workflow triggers when case status changes to approved. Client details and engagement type are passed to the automation.

2. Fetch and Prepare Document Package

Automation retrieves the standard authorisation document templates, personalises them with client name and engagement details, and stages them for sending.

3. Send Documents

Automation sends the authorisation documents to the client with embedded signature fields, clear instructions, and a 5-day deadline. tracks opens and signature status automatically.

4. Documents Signed Within Deadline?

Automation checks status daily. If signed, flow proceeds to validation. If unsigned after 3 days, an automated reminder is sent.

5. Validate Identity and Authority

The automation reviews uploaded identity documents and authority confirmations against client records and company registry data. flags any discrepancies for manual review.

6. Store Documents in Case File

Automation moves signed documents to the case file folder with consistent naming and metadata tags.

7. Update Case Status and Notify Team

Automation updates case status to authorisation complete and sends a notification to the debt collection team with a link to the signed documents.

Most popular tool stack used

— the complete tool combinations companies use

52% of companies

28% of companies

15% of companies

Disclaimer

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ROI and business case

What this process costs today and what changes once it's automated.

Launch schedule

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Integration and connections guide

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Test and QA plan

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Frequently asked questions

Everything you need to know before mapping this process.

What happens if a client doesn't return documents by the deadline?

The system automatically sends a reminder email on a scheduled cadence. If documents remain unsigned after the reminder, the compliance officer is notified for manual follow-up.

How does the automation validate client identity and authority?

Will the automation work with our existing document templates?

What happens to documents after they are signed and returned?

Can the team still intervene if something looks wrong?

View more FAQs

Process pain:9.3/10

Mapped by:7 Companies

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Page updated 10 August 2026