Booking and fleet availability checks require an agent to search a shared spreadsheet, confirm vehicle class and pricing, verify customer eligibility, and manually block the vehicle.
The automated version checks real-time availability, matches the customer to an eligible vehicle class, processes the deposit, and sends confirmation without manual lookup. The result is faster booking turnaround and far fewer double-booking conflicts.
The full workflow, from trigger to completion.
Customer submits a booking request through the website form or email, which starts the workflow instantly.
The Availability & Booking scans the fleet calendar to find a matching vehicle for the requested dates.
Once a vehicle is confirmed available, the system charges the required deposit automatically.
If no vehicle matches the request, an alert email is sent to the branch manager to manually resolve or offer an alternative.
A confirmation email with pickup details and rental terms is sent automatically once the deposit clears.
The confirmed booking is created or updated with customer and vehicle details for reporting.
An automated SMS reminder is sent 24 hours before the scheduled pickup time.
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