Lead Capture & Instant Follow-Up

Every website inquiry, trade-in request, and test drive booking gets a personal response before a competitor picks up the phone.

123 hrs
Time saved/month
15
Companies have mapped
Map This Automation

About This Automation

Lead capture and follow-up is manual, fragmented, and slow. Sales reps spend nearly an hour per lead extracting data from multiple channels, checking for duplicates, and composing personalized outreach.

Automation captures leads from all sources, deduplicates instantly, and sends personalized emails and SMS within seconds. Sales reps focus on closing deals instead of data entry.

Key features
Capture leads from web forms, email, and phone calls in one unified inbox
Extract and standardize lead data automatically with no manual typing
Check for duplicate contacts by email and phone before creating records
Compose and send personalized welcome emails and SMS instantly
Route leads to the right sales rep based on vehicle type and availability
Log all outreach activities in your CRM automatically

How The Automation Works

The full workflow, from trigger to completion.

1. Lead Submitted via Form or Emailtrigger

A new lead arrives through the website form, email, or phone system. The automation platform detects the submission immediately.

2. Extract Lead Data

The automation parses the lead information from the form, email, or call notes and structures it into standard fields.

3. Check for Duplicates

The automation queries to see if a contact with this email or phone already exists.

4. Duplicate Found?

If a duplicate is detected, the lead is logged as a new activity on the existing contact. If not, a new contact is created.

5. Create or Update Contact

A new contact record is created with all extracted fields, or the existing contact is updated with the new activity.

6. Send Personalised Email

An automated email is sent to the lead with a personalised greeting, dealership information, and a call-to-action.

7. Send SMS

A brief SMS message is sent to the lead's phone number with a greeting and callback number.

8. Notify Sales Team

A message is posted to the sales channel with the lead details and a link for immediate assignment.

4 reasons to map this process

1

It's completely free

No credit card, no commitment. Map your process and walk away with a full build plan.

2

You get a complete build plan

A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.

3

You see your real numbers

Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.

4

There's no obligation to build

Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.

Recommended for you

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Frequently asked questions

Everything you need to know before mapping this process.

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

View more FAQs
Estimated Time Saving
123hrs/month
Process pain:8.2/10
Mapped by:15 Companies

Map this to your business to get your exact numbers.

Map This Automation

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