Tenant and occupant communication in building management involves receiving requests, determining which tenants need notification, drafting personalized messages, and sending them across multiple channels.
Automation routes incoming requests to the right tenant groups, sends templated messages with personalization, tracks responses across all channels, and escalates urgent issues automatically.
The full workflow, from trigger to completion.
A maintenance request, lease renewal date, emergency alert, or occupancy change is detected in the source system or email.
The automation analyzes the request, determines the message category, and identifies the correct tenant or unit list based on predefined rules.
The automation selects or generates the appropriate message template, inserting tenant names, dates, and relevant details.
The message is sent to all recipients for email and for SMS, with delivery tracking enabled.
A record of the message, recipients, timestamp, and delivery status is automatically logged and.
Incoming replies are captured and logged. Non-responses are flagged after a configurable delay, and urgent issues are escalated.
Lease status, maintenance completion, and occupancy changes are automatically updated and the master spreadsheet.
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