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About This Automation
Delivery exceptions and proof of delivery tracking consume significant time when managed manually across multiple carrier portals and communication channels. Staff must constantly monitor for exceptions, contact drivers and customers, and manually update order records with scattered documentation.
Automation monitors carrier exceptions in real time, classifies them by type and severity, collects proof of delivery automatically, and updates order records instantly. Customers receive notifications within minutes instead of the next business day.
Key features:
Monitor carrier portals continuously for exceptions without manual portal checks
Classify exceptions by type and route to the appropriate resolution path automatically
Collect and validate proof of delivery from drivers and customers in real time
Update order status and attach documentation instantly with no manual data entry
Send customer notifications within minutes of delivery confirmation
Track exception metrics and carrier performance in a searchable audit trail
Everything you need to know before mapping this process.
The automation handles undelivered packages, address correction requests, signature failures, and carrier delays. It classifies each exception by type and routes it to the appropriate resolution path, whether that is driver contact.
Shopify
Gmail
Google Sheets
Twilio
Slack