Document Collection & Fact-Find

Clients submit every document and fact-find answer through a guided portal, so advisers spend time on advice, not administration.

43 hrs
Time saved/month
8
Companies have mapped
Map This Automation

About This Automation

Document collection and fact-find gathers and verifies client paperwork before a financial planning conversation can begin. Manual tracking, repeated emails, and folder checks slow onboarding and strain staff time.

The automated version sends checklists, tracks uploads, verifies identity documents, and compiles fact-find notes without manual follow-up. It shortens document turnaround and gives compliance teams a consistent, audit-ready record.

Key features
Sends the fact-find checklist automatically based on engagement type
Tracks document uploads and flags missing items in real time
Validates identity documents for expiry and clarity before advisor review
Cross-checks every upload against the required checklist to catch gaps
Sends automatic reminders until every required document is received
Compiles interview notes and verified documents into the client record

How The Automation Works

The full workflow, from trigger to completion.

1. New Engagement Createdtrigger

A new client engagement or annual review event starts the document collection workflow automatically.

2. Checklist Sent By Request

The Document Request emails a personalized fact-find checklist based on the client's engagement type.

3. Documents Uploaded

Client uploads are captured in a shared folder and logged against the checklist in real time.

4. Reminder Sent For Missing Items

If documents remain outstanding, the automation sends a follow-up reminder without advisor involvement.

5. Identity Verified

Uploaded identity documents are validated before moving to compliance review.

6. Documents Cross-Checked Against Checklist

The Document Verification compares every uploaded file to the required checklist and flags gaps.

7. Advisor Conducts Fact-Find Interview

The advisor holds the fact-find conversation once documents are confirmed complete and verified.

8. Fact-Find Compiled And Filed

The Fact-Find Data Compiler updates the client record and issues a compliance-ready summary.

4 reasons to map this process

1

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2

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3

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4

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Frequently asked questions

Everything you need to know before mapping this process.

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

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Estimated Time Saving
43hrs/month
Process pain:8.2/10
Mapped by:8 Companies

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