Work-order and job management in tyre shops involves receiving customer requests, creating job cards, checking technician availability, assigning work, and confirming appointments.
Automation captures incoming requests from email and forms, instantly creates structured job records, matches available technicians to time slots, and sends confirmations to customers and staff. The result is faster job assignment, fewer scheduling errors, and reduced manager overhead.
The full workflow, from trigger to completion.
Customer submits a work order via online form, email, or phone. The form captures customer name, phone, vehicle details, service type, and preferred date.
Automation creates a new job record with all customer and vehicle details, assigned a unique job ID, and marked as pending.
Automation queries to find the first available technician slot matching the customer's preferred date and service type.
Automation assigns the available technician to the job and updates the job record with the technician name and scheduled time.
Automation creates a calendar event for the technician with the job details, customer contact, and vehicle info.
Automation sends a message to the assigned technician with the job summary, customer phone, and appointment time.
Automation sends an email to the customer confirming the appointment date, time, technician name, and a link to reschedule if needed.
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