Rent collection and arrears chasing involves manually checking rent ledgers, identifying overdue payments, and sending reminders to late-paying tenants. Manual tracking across spreadsheets and email creates delays, inconsistent follow-up, and missed escalation opportunities.
Automation monitors tenant payment patterns, sends timely reminders automatically, and escalates chronic late payers to formal arrears notices without manual intervention. The result is faster payment recovery, consistent communication, and reduced administrative burden.
The full workflow, from trigger to completion.
The automation checks the accounting system daily for rent payments that are due or overdue. When a due date is reached with no payment recorded, the process starts.
The automation retrieves the tenant name, email, property address, amount owed, and payment history from the accounting system.
The automation analyzes the tenant's payment history over the past 12 months to determine if this is a first-time late payment or a chronic pattern. It assigns a risk level (low, medium, high).
Based on the risk level, the automation sends a templated reminder email to the tenant with the amount owed, due date, and payment instructions. Chronic late payers receive a firmer tone.
The automation records the reminder in the accounting system and updates a shared tracking sheet. High-risk cases are flagged for immediate manager review.
The automation sends a summary message to the finance team channel listing all overdue payments and flagged high-risk cases, so staff can prioritize follow-up calls.
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