Job scheduling and dispatch involves receiving service requests, checking crew availability, assigning jobs, and confirming details with customers and technicians.
Automation captures incoming requests, intelligently matches jobs to available crews based on location and workload, and sends confirmations to all parties in seconds. The result is faster job assignments, better crew utilization, and instant customer confirmation.
The full workflow, from trigger to completion.
A customer submits a service request via web form, email, or phone. The request is captured with address, pest type, and preferred date/time.
The automation parses the request to standardise the address, pest type, and preferred time window. It flags any missing information.
The automation queries to find all crew members free during the requested time window and calculates travel time from their last job to the new location.
The automation ranks available crews by proximity and workload, then assigns the job to the best match. If no crew is available, it suggests the next available time slot.
The automation sends a detailed dispatch message SMS to the assigned crew with address, job type, customer contact, and arrival window.
An automated email or SMS is sent to the customer confirming the scheduled date, time, and crew member name. Customer can reply to confirm or request a change.
The job record is created or updated with all details, crew assignment, and status marked as scheduled. Calendar is updated with the final assignment.
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