Review monitoring across multiple platforms consumes significant staff time daily. Manual checking of each platform separately, combined with sentiment assessment and response drafting, creates delays in addressing patient feedback.
Automation consolidates all review sources into a single dashboard, analyzes sentiment automatically, and routes urgent issues to the right team member. Responses are drafted based on practice guidelines, reducing response time from 24- to 2-.
The full workflow, from trigger to completion.
Automation monitors, Yelp, and Facebook for new reviews and triggers when one is posted.
Automation retrieves the full review text, rating, reviewer name, platform, and timestamp.
The automation reads the review, determines sentiment (positive, neutral, negative), and assigns a priority level based on rating and language.
Review details and priority are automatically added tracker for record-keeping and compliance.
High-priority (negative) reviews are sent to the Practice Manager for immediate attention. Positive reviews are queued for standard response.
The automation drafts a professional, empathetic response tailored to the review sentiment and the practice's tone.
Draft response is sent to the Practice Manager for review and approval before posting.
Once approved, automation posts the response to the platform where the review was left.
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