Password reset and access requests arrive constantly through the helpdesk, requiring identity checks, approval confirmation, and manual changes across multiple systems.
An automated version reads incoming tickets, verifies identity and approval status, and applies the password reset or access change directly in the connected systems. The employee is notified and the ticket is closed without manual handling at each stage.
The full workflow, from trigger to completion.
A new password reset or access request ticket lands and starts the flow.
The automation cross-checks the requester against to confirm identity automatically.
The manager receives an approval request with one-click approve or deny buttons.
Once approved, the automation resets the password or provisions the requested access directly.
If the manager denies the request or does not respond, the ticket is escalated for manual review.
The completed action, approver, and timestamp are logged automatically to the audit sheet.
The employee receives a message confirming access is restored or granted.
The ticket is closed automatically once the employee confirms access.
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