Device and hardware management involves receiving employee requests, checking inventory, securing approvals, configuring devices, and tracking their lifecycle. Manual spreadsheet entry and email-based approvals create delays and inventory inaccuracies that frustrate both IT staff and employees.
Automation captures requests directly from email and chat, routes approvals instantly, updates inventory in real time, and proactively identifies devices nearing retirement. IT staff focus on configuration and deployment instead of data entry.
The full workflow, from trigger to completion.
A new device request arrives via email, form, or. The automation platform captures the request and extracts key details.
The automation reads the request, extracts employee name, device type, and business justification, and validates the information.
The automation queries the inventory database to determine stock availability and lead time for the requested device.
If approval is required, the automation sends a structured approval request to the manager with a one-click approve or deny button.
Once approved, the automation creates a ticket and updates the inventory with the request status.
The automation either places an order with the vendor via API or notifies the IT team to retrieve the device from stock.
The automation sends a message to the employee confirming the request and to IT staff with configuration instructions.
The automation tracks device age and sends proactive retirement reminders 60 days before end of life, updating the inventory record automatically.
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