About This Automation
Phishing report triage is the manual process of reviewing employee-submitted suspicious emails, checking sender and URL reputation, and deciding whether to escalate or block them.
Automated triage evaluates each report against threat intelligence in seconds, classifies it as confirmed threat, suspicious, or false positive, and automatically escalates or quarantines confirmed threats. Analysts focus only on edge cases and complex investigations.
Top friction points when done manually
The issues teams report most often with this process
Automation readiness
How well-suited this process is for automation
How The Automation Works
The full workflow, from trigger to completion.
A new email arrives in the IT support inbox containing a phishing report from an employee.
The automation extracts sender, subject, URLs, attachment names, and headers from the reported email automatically.
The automation evaluates the sender reputation, URL safety, attachment risk, and email header authenticity against threat intelligence feeds and internal rules.
Based on threat analysis, the system decides whether to escalate as a confirmed threat, flag for manual review, or close as a false positive.
If confirmed malicious, the automation creates an incident ticket and attaches all findings.
The automation adds the sender's blocklist and quarantines the email from user inboxes.
A confirmation email is sent to the reporting employee with the action taken and ticket reference.
All findings and decisions are logged for audit and trend analysis.
Most popular tool stack used
— the complete tool combinations companies use
Gmail
Jira Service Management
Google Sheets
Slack
Microsoft ExcelWhat you get when you map this process
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ROI and business case
What this process costs today and what changes once it's automated.
Launch schedule
What gets built, in what order, and what success looks like once it's live.
Process runbook
How the automation runs day to day, including exceptions and human decision points.
Developer handover pack
Full build spec, logic, and configuration — ready to hand off without a briefing call.
Integration and connections guide
Every tool connection, credential, and data mapping the build needs.
Test and QA plan
Every scenario checked and signed off before the automation goes live.
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Frequently asked questions
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