Shipping notifications are sent manually after each order ships, requiring staff to retrieve tracking numbers, compose messages, and send them across multiple channels. This process is slow, error-prone, and consumes significant time daily.
Automation captures tracking data automatically, composes and sends branded notifications within minutes of shipment, and logs all delivery details back to order records. Customers receive timely updates, support inquiries drop, and the team reclaims hours each week.
The full workflow, from trigger to completion.
The automation is triggered when an order status changes to shipped and a tracking number is available.
The automation retrieves the tracking number, carrier name, and customer contact details.
The automation constructs the carrier-specific tracking URL (e.g., FedEx or UPS link) and formats the tracking information.
The automation sends a branded email notification with the tracking number, carrier link, and estimated delivery date.
The automation sends an SMS to the customer's phone number with the tracking number and a link to track their package.
The automation updates the order record with the tracking number, notification timestamp, and delivery status.
The automation posts a summary confirming the notification was sent and logging the tracking details for team visibility.
No credit card, no commitment. Map your process and walk away with a full build plan.
A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.
Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.
Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.
Other high-impact processes teams commonly map alongside this one.
Everything you need to know before mapping this process.
Map this to your business to get your exact numbers.
Map This AutomationNo credit card required — it's free.