Dispatch & Driver Assignment

Cut dispatch delays and missed loads by routing the right driver to every job automatically.

115 hrs

Time saved/month

Companies have mapped

About This Automation

Freight dispatch requires manually matching incoming loads with available drivers across location, capacity, and timing constraints. This repetitive cross-referencing consumes hours daily and frequently results in suboptimal assignments and missed delivery windows.

Automation evaluates all available drivers against each load in seconds and automatically notifies the selected driver, escalating only when a driver declines. The result is faster assignments, higher accuracy, and fewer missed delivery commitments.

Key features

Match incoming loads to available drivers based on location, vehicle capacity, and delivery window

Automatically send assignment details and pickup instructions to the selected driver

Monitor driver responses and escalate declined or unanswered offers to the coordinator

Update the master tracking spreadsheet with assignment status and expected delivery time

Send customer confirmation with driver details and estimated pickup time

How The Automation Works

The full workflow, from trigger to completion.

1. New Freight Request Receivedtrigger

A new load request arrives via email or booking system with full load details including pickup, delivery, weight, and time window.

2. Extract Load Details

The automation parses the incoming request and extracts key data such as pickup location, delivery location, weight, and required delivery window.

3. Query Driver Availability

The automation queries the live driver status database to identify all drivers currently available, their current location, vehicle capacity, and delivery history.

4. Match Load to Best Driver

The automation evaluates all available drivers against the load requirements and selects the best match based on location proximity, vehicle capacity, delivery window, and historical performance.

5. Send Assignment via SMS

The automation sends the assignment details to the selected driver via SMS and with pickup address, delivery address, and special instructions.

6. Update Tracking Record

The automation updates the master tracking spreadsheet with the driver assignment, load status, and expected delivery time in real time.

7. Notify Customer of Assignment

The automation sends a confirmation email to the customer with the driver name, vehicle details, and estimated pickup time.

4 reasons to map this process

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33 hrssaved/month

13times mapped

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Frequently asked questions

Everything you need to know before mapping this process.

My process is slightly different from this. Can I customize it?

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

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Estimated Time Saving

115hrs/month

Process pain:8.2/10

Mapped by:8 Companies

Map this to your business to get your exact numbers.

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