Reviews & Referral Requests

Turn happy clients into a steady stream of reviews and warm referrals without relying on staff to remember.

49 hrs
Time saved/month
6
Companies have mapped
Map This Automation

About This Automation

Collecting reviews and referral leads from event attendees is manual and time-consuming. Marketing teams spend hours exporting lists, sending emails, monitoring responses, and manually logging leads into the CRM.

Automation captures attendee feedback and referral names directly from form submissions, extracts and categorizes leads by conversion likelihood, and posts reviews to directories automatically. The sales team receives qualified leads within minutes instead of days.

Key features
Extract referral names and company information automatically from form responses
Categorize leads by industry and conversion likelihood without manual review
Create new contacts in the CRM and link them to source attendees in real time
Post positive reviews to Google Business Profile and review directories on a schedule
Notify the sales team of qualified leads with attendee and referral details
Track response rates and identify non-responders for follow-up campaigns

How The Automation Works

The full workflow, from trigger to completion.

1. Event Concludestrigger

Event status changes to completed or attendee list is finalized. The automation platform receives the attendee list with names, emails, and company details.

2. Send Review & Referral Form

An automated email with an embedded Google Form is sent to each attendee. The form asks for a Google review, referral names, and contact details. Responses are logged automatically.

3. Evaluate Response Quality

The automation analyzes each form response to identify referral leads, extract company names, and assess review sentiment. High-quality referrals are flagged for immediate sales outreach.

4. Create Referral Contacts

Qualified referral leads are automatically created as new contacts, linked to the source attendee, and tagged by industry and priority. The referral source is recorded.

5. Notify Sales Team

A message is sent to the sales channel with a summary of new referral leads, including attendee name, referred company, and priority level. A link is included.

6. Post Positive Reviews

Positive reviews are automatically posted to the venue's Google Business Profile and industry review directories. Review text is formatted and attributed to the attendee.

7. Log Event Metrics

Response rate, referral count, and review sentiment are logged for reporting and trend analysis.

4 reasons to map this process

1

It's completely free

No credit card, no commitment. Map your process and walk away with a full build plan.

2

You get a complete build plan

A visual process map, automation spec, delivery timelines, and everything needed to build it, customized to your workflow and tools.

3

You see your real numbers

Custom pricing, ROI projection, and payback timeline based on your actual process, not industry averages.

4

There's no obligation to build

Your build plan stays in your workspace with no expiry. Move forward whenever the timing is right.

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Frequently asked questions

Everything you need to know before mapping this process.

This template is a starting point based on how other businesses handle this type of work. When you map your process, you describe exactly how your team does it and the automation is built around your workflow, not a generic template.

View more FAQs
Estimated Time Saving
49hrs/month
Process pain:8.2/10
Mapped by:6 Companies

Map this to your business to get your exact numbers.

Map This Automation

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